Professional Experience

System Engineer

Zensar Technologies

Hyderabad, India

May 2022 – Sep 2023
  • Monitored and maintained network infrastructure across global client environments, including routers, Cisco Meraki switches, and wireless access points.
  • Provided Level 1 technical support and basic configuration for Cisco Meraki devices (firewalls, APs, switches), ensuring secure connectivity and reliable performance.
  • Supported backup operations and assisted in routine restore testing procedures to validate disaster recovery capabilities.
  • Diagnosed network issues using tools like SolarWinds and Wireshark; conducted initial triage before escalation.
  • Delivered IT support for internal systems, remote users, and enterprise network resources using ServiceNow and remote access tools.
  • Maintained detailed technical documentation covering network topology, standards, and troubleshooting steps.
  • Participated in planning discussions with senior engineers to document capacity needs and contribute to infrastructure growth strategies.
  • Collaborated with ISPs and vendors (Verizon, AT&T, Spectrum) for resolving circuit-level and external connectivity issues.
  • Assisted in monthly Windows patch management using Automox and contributed to endpoint security hardening efforts.

Key Technologies Used:

Cisco MerakiSolarWindsWiresharkServiceNowAutomoxWindows ServerActive Directory

Process Associate

Amazon India Pvt. Ltd.

Bangalore, India

Oct 2021 – May 2022
  • Analyzed competitor pricing using internal tools; maintained high data accuracy.
  • Generated Excel-based reports and collaborated with pricing analysts for decision support.

Key Technologies Used:

ExcelData AnalysisReporting Tools